Bike Touring News is growing and we are looking for passionate bike travelers to join the team! If you enjoy helping folks solve problems and break down barriers so they can get out and explore their world on two wheels we want to hear from you!
Mostly, we need help with the daily operations of our Boise, Idaho retail store. Some places might refer to such a person as a Retail Associate or Customer Service Representative but we’d rather think of this team member as an Adventure Consultant.
Actual touring/bikepacking experience is required, as are excellent communication skills (mostly listening), kindness, patience and a sense of humor. Previous experience in outdoor/bicycle retail is an asset but is not required. Must love bikes, people and dogs.
We are dedicated to building a fun-loving, adventurous, inclusive culture and providing a workplace that reflects those values. If you want to be part of that process and help us grow the bike travel community here in Idaho and around the world, we encourage you to apply! Know someone who would be a great fit? Send them a link to this post!
Read on below for the Job Description and Application Instructions! Please read the entire post (especially the How to Apply section) and follow the instructions if you intend to submit an application.
Job Description
Position Title:
Adventure Consultant
Location:
Bike Touring News HQ – Boise, Idaho
Start Date:
ASAP (Late July 2021)
Schedule:
Highly Flexible. ~20 hrs/week to start. Potential to transition to full-time once fully trained. Normal shop hours are 11 – 6, Tuesday – Friday. Some work may be available outside of retail hours.
Wages:
Hourly rate is negotiable based on demonstrated skill and experience. Wage increase after six weeks training is completed and every six months thereafter pending performance review. Potential for bonuses/perks based on performance.
Benefits:
Flexible schedule with ample time off for holidays, riding and travel.
Opportunities to participate in, lead, guide, and organize rides, events, campouts, etc.
Access to employee pricing on bikes and gear.
Bike commuting incentives.
Opportunity to be part of building and evolving a culture, brand and company based in the power of bike travel.
Role and Responsibilities:
The Adventure Consultant is on the front lines of our mission to empower the bicycle traveler. This person will be laser focused on customers’ needs and experience, helping find solutions, solve problems and break down barriers so they are able to live their pedal-powered dreams. Our customers are family and we treat them as such.
Typical daily responsibilities will include merchandising, cleaning and organizing retail space and backstock, facilitating bicycle test rides, providing assistance choosing bags, racks or other gear, answering phones, scheduling appointments and other common retail tasks.
There are a multitude of potential areas for growth depending on the individual’s skill set and aptitudes. These may include but are not limited to mechanical work, content creation for web, blog or social media, shipping/receiving, inventory management, web order fulfillment and other e-commerce tasks. We’re looking for someone who is enthusiastic about sharing the joy and wonder of bike travel with all kinds of people and who is ready to grow with us!
Required Skills/Experience:
Bike travel experience is mandatory.
Excellent communication skills (mostly listening), kindness, patience and a sense of humor.
Friendly, helpful and professional demeanor in person, over the phone and in written communication.
Strong code of personal ethics and the ability to treat all people with dignity and respect.
Fundamental understanding of bike fit and sizing.
Fundamental understanding of mechanical concepts relevant to bicycle design, assembly and maintenance.
High level of organizational skill and fine attention to detail.
Must love people, bikes and dogs.
Preferred Skills/Experience:
Retail experience (merchandising, point of sale, inventory management, etc.) is a massive plus.
Hands on experience with the key brands/products/services BTN offers.
Knowledge and understanding of relevant trends in the bicycle and outdoor industries.
E-commerce/web design experience.
Event/ride planning, promotion and leadership.
Content creation skills – photography, graphic design, social media, etc.
First Aid certification, Leave No Trace training or other outdoor leadership training.
About Bike Touring News
Bike Touring News was founded in 2011 with the mission of Empowering the Bicycle Traveler. Many things have changed since those early days but the mission remains the same. We are dedicated to providing our customers with the goods, services and information they need to ride and use their bicycle more of the time, whether that means riding to the corner store, to work, on an overnight camping trip or across a continent.
To that end, we operate a web store that ships goods all over the world along with a physical retail location and full-service bike shop in our Boise, Idaho headquarters. We also strive to provide helpful, informative and entertaining content via our social media and blog platforms. We leverage our knowledge, experience and passion to provide the best possible customer service and share the stoke of bike travel with our current and future customers, here in Boise and around the world.
While our mission and goals may be large and lofty, we’re actually quite a small business. Our retail showroom is less than 300 square feet and we are currently a team of five, including Cheddar the shop dog.
How to Apply
Your application should include the following components:
- Your resumé (no more than two pages) outlining relevant skills, abilities and experience.
- A cover letter (no more than 1000 words) describing what got you hooked on bike travel and what motivates you to share that passion with others.
- Three brief descriptions (may be incorporated into resumé or cover letter) of bike trips you’ve taken in the past.
- Three references who can speak to your stated skills, abilities and experience.
You may deliver these documents via email, USPS or in person. Primary consideration will be given to applications received by July 16. Send your application to:
-or-
Bike Touring News – 3853 N. Garden Center Way, Boise, ID 83703
Thanks for your interest! We look forward to hearing from you!